Privacy Policy

HostHatch LLC Privacy Policy

This privacy policy describes how HostHatch LLC (“HostHatch”, “we”, “us” or “our”) collect, use and share your information that is taken in your use of our services on our websites (including hosthatch.com and manage.hosthatch.com or other hosthatch domains).

By utilizing any of our services, our website, control panel or otherwise, you and/or the company you represent, agree to this privacy policy in it’s entirety.

Collection of Information:

We may collect and receive the information of our users (“you” or “your”) from various sources including information provided at the time of your account registration with us, your usage of our websites and the data we receive from third-party services. Any data that we have that can be used to identify you is considered personal data.

HostHatch collects your data by using several different methods. We collect your personal data including but not limited to your name, company information and other billing data when you register an account with us.

We also use cookies and Google Analytics (which stores it’s own tracking cookie on your computer) to store data in our logs, which includes but is not limited to your IP addresses, browser, ISP, referrers and other browsing related data. This information is used to determine visitors to our website, the number of visits, sources of the visits and so on to help us better understand our visitors and users.

We do not collect any personal information during your website visit, unless you register an account with us or provide your own information while using our contact or support forms. However, this non-personal information maybe connected to your personal information at a later time, should you choose to register and use our services.

We may also receive data regarding your account from third-party services and adjust, join or compare it with the data we have regarding you.

Usage of Information

We use the information we collect to provide you with a product and/or a service, process payments, contact you, provide you with access to our control panel and to continue to improve our services. We also use the information to prevent abuse of our services, including detecting and preventing fraud. We may also use this information in order to market our related products and services to you.

We also use this information to enforce our terms of service and other policies, and to service any judicial process as per the laws of the land.

Please note that any credit card and related information that you provide to us is stored at Stripe, Inc (“Stripe”) and is transferred to Stripe from HostHatch via a secure connection. Only an identifying token is stored on our systems. Credit card information is only stored at Stripe for payment processing and no other purposes. HostHatch has a written agreement with Stripe for credit card payment processing.

Sharing of Information

We may, at times, share your information with third-party vendors to send you promotional material of our services that are related to the services you have or had with us. We may also share information to receive more information that is available regarding you. This is done to prevent abusive and fraudulent users from using our services and keeping our network clean.

We use public fraud databases Maxmind and FraudRecord. Your personal information is matched against these databases to verify if there are any other reports against your information, which may lead to us choosing to not provide you with our services. We may share your information with these or other services should there be any breaches of our terms of services for the purpose of fraud prevention for the industry in general.

We may also share your information with relevant authorities in case we are legally obliged to according to the laws of the land. We do not share your information with any unauthorized personnel or for any other illegitimate purposes.

Legal and Security

In order for us to provide you with a service in accordance with the applicable laws, we collect your personal information to perform a contract. All the collected information is kept safe and only used to provide you with the service that you have purchased from us and related usage, such as marketing relevant to your service, billing and accounting, providing you with support, improving our services and preventing fraud.

We take measures to secure your information and employ multiple layers of security to prevent your personal data from being used in an unauthorized manner.

Retention and access to data:

Your personal data is retained as long as we have a legitimate reason to retain it, such as but not limited to, providing you with an ongoing service, or to comply with the applicable laws along with taxes and accounting. Once we have no reason to hold your personal data, we will remove it from our systems.

You may access most of your personal data at any time by logging into your account. You can view, edit or update your data from our websites. To access, update, remove or make any changes to all your data stored by us, please email [email protected] requesting this. There is no cost to for this.

Our privacy policy is in compliance with the EU General Data Protection Regulation (GDPR). To point out:

  • You are informed of how we process your personal data in our privacy policy
  • At any time, you can view or update your personal data by logging into your account with us. If this is not possible for any reason, you can email us at [email protected] to view, update, correct, stop the processing of, or remove your personal data.
  • You can request a downloadable copy of all the personal data that we store by emailing us at [email protected]
  • You can opt-out of our marketing emails

This privacy policy may change from time to time. Please read it frequently. Should we choose to make any large changes to this policy, we will inform you via email.

GDPR DPA

Our GDPR Data Processing Agreement is available here. This is a part of our Privacy Policy and is agreed upon as such. Should you need a signed copy, please download, sign and send it back to [email protected].

Contact us

If you have any questions in regards to our privacy policy, please email us at [email protected] or by mail using the details provided below:

HostHatch LLC
100 S. Ashley Drive Suite 600, Tampa, FL, 33602, United States

This policy was last updated on May 20th, 2018